Returns & Exchanges

For the customized outdoor covers only:

Due to the custom nature of our made-to-order furniture covers, we are unable to offer refunds or exchanges.We understand this may be inconvenient, but these covers are crafted specifically for your furniture based on the measurements and selections you provide. Once production begins, we cannot modify or cancel your order.

Damages or Defects

If your furniture cover arrives damaged or defective due to our mistake (e.g., incorrect measurements based on information provided by us), we’ll gladly replace it free of charge. Please contact us within 7 days of receiving your cover to initiate the replacement process.

Cancellations

Cancellations for made-to-order furniture covers are only accepted within 48 hours of placing the order. Since production begins shortly after your order is confirmed, cancellations are not possible after this window.

Shipping Costs

• Original shipping costs: Original shipping costs are non-refundable, even for items with “free shipping.”
• Free shipping refund: For items with “free shipping,” we will deduct the actual shipping cost we incurred from the refund amount if you cancel within the allowed timeframe

Additional Notes

• Double-check your measurements and selections carefully before placing your order.
• If you have any questions about our made-to-order furniture covers, please don’t hesitate to contact us before placing your order.
By placing an order for a made-to-order furniture cover, you acknowledge that you have read and understood this policy.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace the furniture protection covers or other items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@coverium.co and send your item to our address.

Shipping returns

To return your product, you should mail your product to our address below:
Goztepe Mah. Cakil Sok. Kurtulus Apt. No.11 D.2 Kadikoy 34730 Istanbul

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.