Frequently Asked Questions

Our product lines include covers made from three main materials:

1. Transparent Nylon (Greenhouse Nylon): This material offers a balance of protection and visibility. It’s lightweight, water-resistant, and allows you to see your furniture through the cover.
2. Transparent PVC: This is our most durable transparent option. PVC covers offer excellent protection against various weather conditions while still allowing visibility. They are more robust than greenhouse nylon covers, making them ideal for areas with harsher weather.
3. Heavy-duty Tarpaulin: This is our strongest and most long-lasting material. Tarpaulin covers are exceptionally durable, highly water-resistant, and provide superior protection against harsh weather conditions. While not transparent, they offer the best longevity and protection for your outdoor items.

All of our materials are designed to be durable and water-resistant, protecting your outdoor items from sun, rain, snow, and dust. The choice between them depends on your specific needs:

• If you prefer visibility, choose between transparent nylon or PVC, with PVC being the more durable option.
• If longevity and maximum protection are your priorities, tarpaulin is the best choice.
• For a balance of visibility and protection, greenhouse nylon is a good option.

Our customer service team can help you choose the best material for your specific needs and climate conditions.

Yes, our covers are designed for all-season use. They protect against sun, rain, snow, dust, and other environmental factors.

Our covers are water-resistant, providing excellent protection against rain and snow. They effectively keep your outdoor items dry under most conditions.

Most covers can be cleaned with mild soap and water. Avoid using harsh chemicals or abrasive materials. Allow the cover to air dry completely before storing or reusing.

Yes, we offer custom sizes for our furniture covers to ensure a perfect fit for your outdoor items. While we have a range of standard sizes that fit most common outdoor furniture, grills, and vehicles, we understand that some items may require a more tailored approach. If you can’t find a standard size that fits your item in our size charts, we can create a custom-sized cover to meet your specific needs.

Absolutely! We specialize in creating covers for furniture of all shapes and sizes. For uniquely shaped items, we recommend the following process:

1. Take detailed measurements of your furniture piece, including length, width, and height at various points.
2. If possible, provide photographs of the item from multiple angles.
3. Note any specific features that may require special attention (e.g., armrests, curved backs).
4. Contact our customer service team with this information, and they’ll guide you through the process of creating a custom-fitted cover.

Yes, we can create custom split covers for sectional furniture. This allows you to cover individual sections separately, making it easier to handle and store the covers. When ordering, please provide the dimensions for each section of your furniture, and specify how you’d like the cover split. Our team will work with you to ensure the best fit and functionality for your sectional furniture.

Yes, we ship worldwide using UPS express shipping, ensuring that customers from around the globe can enjoy our products.

For our made-to-order products, we typically ship within 3-4 business days after the order is placed. However, custom covers, cushions, and other specialized items may require additional time for production before shipping.

Once your order has been shipped, it usually takes 2-5 days for delivery. Please note that this is an estimate and actual delivery times may vary depending on your location and any potential customs procedures for international orders.

Yes, once your order has been shipped, we’ll provide you with a UPS tracking number. You can use this to monitor your package’s progress on the UPS website.

While we offer worldwide shipping, please be aware that international orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the recipient and are not included in our shipping costs.

If your package appears to be delayed beyond the estimated delivery time, please first check the tracking information provided. If there’s no clear explanation for the delay, contact our customer service team, and we’ll investigate the status of your shipment with UPS.

Our standard shipping is already via UPS express shipping, which provides relatively fast delivery. If you need your order even sooner, please contact our customer service team to discuss potential expedited options for your specific location.

Shipping costs are calculated based on the weight of the package, the shipping destination, and the selected shipping method. You can see the exact shipping cost for your order during the checkout process before finalizing your purchase.

Yes, there are additional shipping costs for some remote areas. These areas are primarily located in Australia, Canada, various islands, and some parts of Europe. For these locations, we typically charge an additional remote area fee of 20-25 USD on top of our standard shipping cost. This fee is applied due to the higher costs associated with delivering to these areas.

Please note that our system may not automatically detect all remote addresses during checkout. If we determine that your shipping address is in a remote area after you’ve placed your order, we will contact you to inform you of any additional fees and discuss your shipping options.

If you’re unsure whether your location is considered a remote area or have any questions about potential additional shipping costs, we recommend contacting our customer service team before placing your order. They can provide you with accurate shipping information for your specific location.

Yes, we offer an alternative shipping option for customers in remote areas who prefer not to pay the additional fee. You can choose standard shipping via postal service instead of our UPS express shipping. This option doesn’t incur the remote area fee but may have a longer delivery time.

During checkout, if you’re in a remote area, you’ll be presented with both shipping options:

1. UPS express shipping with the remote area fee
2. Standard postal service without the extra fee

This allows you to select the shipping method that best suits your needs and budget. We aim to provide flexible options to ensure all our customers can receive our products, regardless of their location.

Due to the custom nature of our made-to-order furniture covers, we are unable to offer refunds or exchanges. These covers are crafted specifically for your furniture based on the measurements and selections you provide.

If your furniture cover arrives damaged or defective due to our mistake (e.g., incorrect measurements based on information we provided), we’ll replace it free of charge. Please contact us within 7 days of receiving your cover to initiate the replacement process.

Cancellations for made-to-order furniture covers are only accepted within 48 hours of placing the order. After this window, cancellations are not possible as production begins shortly after your order is confirmed.

Original shipping costs are non-refundable, even for items with “free shipping.” For items with “free shipping,” if you cancel within the allowed timeframe, we will deduct the actual shipping cost we incurred from the refund amount.

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a certain number of days.

First, check your bank account again. If you still don’t see the refund, contact your credit card company as it may take some time to process. If you’ve done this and still haven’t received your refund, please contact us at hello@coverium.co

Only regular-priced items may be refunded. Sale items cannot be refunded.

We recommend using a trackable shipping service or purchasing shipping insurance, especially for more expensive items. We don’t guarantee that we will receive your returned item.

When returning an item to us, it’s crucial that you declare it as a “return” without commercial value on the customs form. Please follow these guidelines:

1. Mark the package as “Returned Goods” or “Warranty Return” on the customs declaration.
2. Declare the value as $0 or a nominal amount (e.g., $1).
3. In the description, clearly state that this is a return of previously purchased merchandise.

This is important because declaring a commercial value may result in our company being charged import duties and taxes upon receiving your return. These unexpected charges could delay the processing of your return or exchange.

We primarily accept payments through PayPal and major credit cards. These options are available for all customers and provide secure, convenient transactions.

Yes, we can accept wire transfers, but only to our bank accounts in Turkey and the European Union. Please note that this option may not be ideal for all customers due to potential transfer fees.

No, we don’t charge any additional fees for payments made via PayPal or credit cards. The price you see at checkout is the final price you’ll pay.

While it’s technically possible, we don’t recommend bank transfers from countries outside the EU due to potentially high transfer fees. PayPal or credit card payments are usually more cost-effective for international customers.

During the checkout process, you’ll be presented with available payment options. Simply select your preferred method and follow the prompts to complete your purchase

Yes, we take the security of your payment information very seriously. Our payment processors (PayPal and our credit card processor) use industry-standard encryption and security measures to protect your data.

If you’re experiencing any issues with payment, please contact our customer service team. They can assist you with troubleshooting or suggest alternative payment methods if necessary.

Currently, we can only process one payment method per order. If you need to use multiple payment methods, you may need to place separate orders.

Greenhouse Nylon Covers: 1 year warranty Transparent PVC Covers: 2 years warranty Tarpaulin Covers: 2 years warranty

Our warranty covers defects in material and craftsmanship for the specified period from the date of purchase.

The warranty does not cover:

• Alterations or modifications to the cover
• Accidental damage
• Normal wear and tear
• Damages to goods or property resulting from defective items or misuse of products

No, our warranties are non-transferable. The warranty is only valid for the original purchaser of the product.

The warranty period begins from the date of purchase and lasts for the duration specified for your cover type (1 year for Greenhouse Nylon, 2 years for Transparent PVC and Tarpaulin).

If you believe your cover has a defect covered by the warranty, please contact our customer service team. They will guide you through the process of assessing the defect and determining if it’s covered under warranty.

We reserve the right to make the final determination on defects. Our team will assess the reported issue to determine if it falls under warranty coverage.

The warranty covers defects in material and craftsmanship, but does not cover damage resulting from external factors such as extreme weather conditions. This would typically fall under normal wear and tear or accidental damage, which are not covered.

If you have any questions about your warranty coverage, please don’t hesitate to contact our customer service team. We strive to provide top-quality products that you can rely on and are here to assist you with any warranty-related inquiries.

Our products are designed and manufactured by our artisans in Istanbul / Türkiye. We maintain strict quality and ethical standards throughout the entire process, ensuring our customers receive premium products at competitive prices.

Our product development, marketing and logistics are handled by our team of associates and artisans in Istanbul-Turkey. We have a office in Budapest/Hungary and a mailing address in Atlanta, GA.